Service improvements

West Sussex County Council

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for West Sussex County Council as a CSV file.

  • West Sussex County Council (17 008 448)

    Category: Education Date: 23-Oct-2018

    Summary

    Mrs X complains that the Council failed to provide appropriate support and education for her daughter when she refused to go to school because of high levels of anxiety, but instead took action against her for non-attendance.

    Service improvements

    We recommended that the Council should remind relevant staff that the duty to provide alternative education may arise for reasons other than exclusion and illness.

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