Service improvements

West Sussex County Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for West Sussex County Council as a CSV file.

  • West Sussex County Council (25 002 286)

    Category: Adult care services Date: 06-Apr-2026

    Summary

    Mr X complains on behalf of his father, Mr Y, the Council detained him against his will while it completed a Deprivation of Liberty Safeguards assessment. Mr X says this led to his father incurring unnecessary care home fees. We have found fault in the actions of the Council in relation to the information it supplied Mr Y. The Council has agreed to write to Mr X to issue an apology and pay a financial payment.

    Service improvements

    In writing, remind relevant staff to provide families/representatives with clear information of a persons accommodation options when placing individuals under DoLS.

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