Service improvements

West Sussex County Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for West Sussex County Council as a CSV file.

  • West Sussex County Council (23 010 868)

    Category: Adult care services Date: 27-Jan-2025

    Summary

    We upheld a complaint the Council gave wrong advice to a Care Provider supporting Mrs X’s late husband who wanted to enter a residential detox placement. We found the Council wrongly advised he would not be eligible for financial support because he jointly owned a home with Mrs X. The result of this wrong advice is that it caused Mrs X distress, as she does not know if later events, including the death of her husband, may have been different. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy that distress (and that caused by some poor complaint handling) and to improve its service.

    Service improvements

    The Council agreed that it would brief officers who give advice on funding for social care, to stress the importance of finding out the facts around home ownership where someone is entering residential care from an address different to a property they own. The briefing would also cover the importance of recording the advice given. This action was agreed after the Council gave wrong advice on including part-ownership of a house as part of someone's capital, when the property remained occupied by their estranged partner and dependent children.

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