Service improvements

West Sussex County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for West Sussex County Council as a CSV file.

  • West Sussex County Council (20 008 504)

    Category: Education Date: 09-Oct-2022

    Summary

    The Council failed to advise a parent that under Section 19 Education Act councils must provide suitable alternative education when a child is unable to attend school for health reasons, or otherwise. This led a parent to make their own private tuition arrangements when their child could not attend school, in the belief no funding or support was available from the Council. This caused distress, a financial burden and the child missed out on education because a full curriculum was not in place. The Council will apologise, refund costs and make service improvements.

    Service improvements

    The Council will make service improvements to ensure officers and families are informed about the circumstances when s.19 education can be funded by the Council, this will include the Council reviewing its policy about elective home education.The Council will ensure its policy on personal education budgets is followed with decisions given in writing with reasons.The Council should ensure officers understand the law about personal education budgets and follow the Council’s policy to provide written decision with reasons and offer a review.The Council will ensure SEND officers are aware an EHC needs assessment decision can be triggered by a child coming to the attention of the Council and does not require a parent request or use of a specific form.

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