West Sussex County Council (24 001 750)

Statement Upheld Special educational needs 22-Jun-2025

Summary: Ms X complains about issues concerning her daughter Y’s education, including delays in the EHCP process, failure to provide suitable full-time education, and poor communication. We have concluded our investigation with a finding of fault. The Council delayed in finalising Y’s EHCP and failed to ensure suitable education was in place between November 2022 and May 2023. The Council has agreed to our recommendations.

West Sussex County Council (24 022 356)

Statement Upheld Charging 08-Oct-2025

Summary: Miss Z on behalf of her mother, Mrs X, complained the Council failed to provide information about the cost of a care home, delayed in completing the financial assessment and sending an invoice and then wrongly assessed Ms X’s savings. There is no fault in the Council’s calculations but it did delay completing this. The apology already provided by the Council is a suitable remedy.

West Sussex County Council (25 006 741)

Statement Upheld Charging 13-Oct-2025

Summary: We will not investigate this complaint about the council’s delay in carrying out a financial assessment. investigation would not lead to a different outcome.

West Sussex County Council (25 008 864)

Statement Upheld Special educational needs 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s delay in completing Mr X’s child’s Education, Health and Care Plan after the annual review. This is because the Council has provided a suitable and proportionate remedy. It is therefore unlikely investigation would achieve anything more for Mr X.

West Sussex County Council (25 010 209)

Statement Upheld Other 17-Dec-2025

Summary: We will not investigate Ms X’s complaint about further delays in the statutory children’s complaints process because we are satisfied with the actions the Council proposed.

West Sussex County Council (25 012 492)

Statement Upheld Parking and other penalties 05-Jan-2026

Summary: We will not investigate this complaint about a dropped kerb application because we are satisfied with the actions the Council proposes to take.

West Sussex County Council (25 011 696)

Statement Upheld Other 15-Jan-2026

Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything further than the apology and offer to assess needs the Council has already given.