West Dorset District Council
Annual statistics
More about this data
Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
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Complaints upheld
0% of complaints we investigated were upheld.
This compares to an average of 43% in similar authorities.
0 upheld decisions
View upheld decisionsStatistics are based on a total of 3 investigations for the period between 1 April 2018 to 31 March 2019
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
The Ombudsman did not uphold any complaints in this period
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports
The Ombudsman has published the following reports against West Dorset District Council
Find out more about reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
No reports published
Service improvements
The Council has agreed to make the following improvements to its services following an Ombudsman investigation.
Find out more about service improvements
When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.
The latest 10 cases are listed below – click ‘view all’ to find all service improvements.
No service improvements published
Last updated: 4 April 2015