Service improvements

Waverley Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Waverley Borough Council as a CSV file.

  • Waverley Borough Council (24 000 356)

    Category: Planning Date: 29-Oct-2024

    Summary

    Mrs X complained about how the Council dealt with a planning application near her home. There was fault in how the Council considered a non-material amendment application, but this did not affect the outcome. There was also fault in how the Council responded to Mrs X’s complaint which caused her avoidable distress, time and trouble. The Council agreed to pay Mrs X the financial remedy it has offered and issue a reminder to its staff.

    Service improvements

    The Council agreed to remind relevant planning staff that they should consider the procedural fairness and the ability of third parties to comment when deciding non-material amendment applications, and that they should make a record of that consideration.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings