Service improvements

Waverley Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Waverley Borough Council as a CSV file.

  • Waverley Borough Council (23 000 377)

    Category: Planning Date: 09-Oct-2023

    Summary

    Mr X complained the Council failed to impose a planning condition to require a vehicle turning space on land over which he has a right of access. We found fault because the Council cannot show it properly considered an existing planning condition. The fault has resulted in difficulties for Mr X when manoeuvring his car. Because of this, we recommended an apology and a review of procedures to avoid recurrence of the fault we found. The Council has agreed to our recommendations.

    Service improvements

    The Council was at fault because it cannot show it properly considered an existing planning condition. The Council agreed to review what has happened and decide whether changes to practice and procedures or further officer training are necessary to avoid recurrence of the fault we found. The Council also agreed to report the outcome of the review to the Ombudsman.

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