Case Ref: 20 004 940 Category: Adult care services Sub Category: Charging

• The Council will provide information to say what it has done to address the causes of thedelay in carrying out the financial assessment.

Case Ref: 20 001 925 Category: Planning Sub Category: Planning applications

• The Council agreed to ensure officers are reminded of the need to have evidence justifying their decisions of compliance with conditions.
• The Council agreed to establish why the delays with the complaints procedure happened and take steps to ensure they are not repeated in the future.

Case Ref: 19 015 983 Category: Children's care services Sub Category: Other

• Review its EHC plan procedures to ensure: it does not place barriers in the way of parents/guardians requesting a needs assessment, such as requiring or unnecessarily inviting the school to request the assessment, to prevent the delays experienced by Mrs X from recurring. it considers carrying out an interim review of a EHC plan in the event of a change of circumstances, such as a child out of school, to ensure the provision still meets the child’s needs.
• Reviews its procedures to ensure the Council meets its responsibilities under the statutory guidance ‘ensuring a good education for children who cannot attend school because of health needs’ to arrange full time education (or as much education as a child’s health condition will allow) when it is clear a child will be out of school for more than 15 consecutive or cumulative days and ensures officers are aware of the Council’s responsibilities in this area.

Case Ref: 19 019 437 Category: Adult care services Sub Category: Charging

• That the Council will: Review its leaflet on paying to live in a care home and other information given to service users about care home charges to ensure they are fully aware they will be charged a client contribution even if their capital is less than £14,250.
• Ensure, by training or other means, that officers also explain the client contribution when providing or discussing information to service users on care home charges and record an explanation has been provided.

Case Ref: 19 018 061 Category: Education Sub Category: Special educational needs

• The Council will Issue staff with guidance about the procedure and timescales for EHC reassessment.
• The Council will review its procedures to ensure they comply with the SEN regulations and code in respect of the process and timescales for responding to reassessment requests and issuing final plans.

Case Ref: 19 013 986 Category: Adult care services Sub Category: Charging

• The Council has agreed to remind staff to update the Council’s billing system as soon as it is notified about a service user’s change of address.

Case Ref: 19 003 580 Category: Housing Sub Category: Private housing

• The Council will also update the information available to the public about how it handles concerns about anti-social behaviour to bring it in line with the Anti-Social Behaviour, Crime and Policing Act 2014.