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Decisions for Walsall Metropolitan Borough Council between 01 April 2024 and 31 March 2025

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Walsall Metropolitan Borough Council (24 003 157)

Statement Upheld Residential care 22-Jul-2024

Summary: We will not investigate this complaint about failures in communication for an adult’s social care and funding. The Council has completed a thorough investigation and reached sound conclusions. It is unlikely the Ombudsman could add to that or reach a different outcome. The Council has apologised to the complainant for confusion and distress caused by its failures in communication, and spoken with relevant staff to prevent future problems.

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