Service improvements

Uttlesford District Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Uttlesford District Council (23 007 555)

Category: Planning Date: 14-Aug-2024

Summary

Mrs X and Mr Z complain that the Council has failed to take appropriate enforcement action against a neighbour for planning breaches, or delayed action when it said it would. We did not find fault with how the Council came to its decision not to take further action for one breach. We found fault with delays in its investigations. The Council has agreed to our recommendations to remedy the injustice caused.

Service improvements

The Council will carry out a review of its procedures to ensure investigations into reported breaches of planning control do not drift without action.The Council will send written reminders to relevant Planning staff to make timely referrals to other authorities when it is deemed necessary and to ensure it records this on file.

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