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Thanet District Council (24 012 224)
Statement Upheld Planning applications 17-Aug-2025
Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.