Service improvements

Telford & Wrekin Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Telford & Wrekin Council (23 007 456)

Category: Adult care services Date: 26-Jan-2024

Summary

There was fault by the Council. It cannot show that it properly considered its decision to alter Mrs B’s home care package. It did not act in good time on Mr B’s concerns around confidentiality and its complaints procedure was confusing. The Council’s shortcomings have caused Mr B distress and uncertainty. The Council has agreed to remedy the injustice caused.

Service improvements

Share this decision with relevant staff and remind it that officers should act quickly on any potential conflict of interest or risk to integrity.

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