Service improvements

Telford & Wrekin Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Telford & Wrekin Council as a CSV file.

  • Telford & Wrekin Council (23 010 156)

    Category: Children's care services Date: 20-May-2024

    Summary

    We found fault on Mrs P’s complaint about the Council failing to follow procedures during its child protection investigation of her family. Previous risk assessments were lost and not passed to the new social worker. It failed to keep evidence of its own investigation of her complaint about a social worker. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to review why copies of the initial assessments were not kept and handed to the new social worker.

  • Telford & Wrekin Council (23 002 758)

    Category: Education Date: 03-Apr-2024

    Summary

    Mrs X complains the Council failed to provide alternative education for her son Y when he could not attend school. We find fault with the Council for failing to provide appropriate full-time education for Y, causing frustration and distress to Mrs X. We have agreed financial remedies and service improvements to ensure this does not happen again.

    Service improvements

    The Council should issue written reminders to relevant staff to ensure officers know that it is the Council’s responsibility, not the school’s, to arrange annual reviews and commission professional reports for a child with an EHCPThe Council should tell us how it will ensure better communication between the Council and schools when setting up annual reviews and arranging professional reports.

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