The Council should:Complete an audit of letters sent to service-users over the last two years, particularly those letters where it is usual to read that a right of review has been granted. Where the Council finds that a right of review has not been granted, it should write to the service-user and provide him with a copy of this decision. If the Council considers it is appropriate to acknowledge any fault found with a payment, it should do so. If it does not consider that is appropriate it should remind the service user that he can raise a complaint with the Ombudsman. The Council should provide the Ombudsman with a report of its audit, setting out where it considered it appropriate to provide a payment to a service user and why and where it did not consider it necessary and the reasons why.Provide training to its housing team officers on the importance of and legal requirements for:•completing assessments and personalized housing plans on those that are homeless or threatened with homelessness •ensuring that the officers conduct regular checks on any property they place homeless service users in to ensure those properties are suitable•keeping accurate and full records