Telford & Wrekin Council (21 013 704)

Category: Adult care services Date: 15-Feb-2022

Summary

We will not investigate this complaint that the Council failed to provide the urgent social care support the complainant’s mother needed. This is because it is unlikely we could add significantly to the Council’s findings or that we would recommend further action by the Council in addition to the steps it has already agreed to take to address the shortcomings it has identified.

Service improvements

Telford & Wrekin Council (20 012 563)

Category: Adult care services Date: 03-Feb-2022

Summary

Miss X complained the Council failed to correctly identify her care and support needs and placed her in unsuitable temporary accommodation. She also said it failed to recognise her assistance dog. We find there was fault in how the Council completed the care needs assessment. That meant it is probable Miss X went 18 months without receiving the support she needed. There was no fault in the Council’s housing decision, however it did delay in considering the suitability of that accommodation after Miss X raised her concerns. It also incorrectly suggested Miss X register her dog as an assistance dog. The Council has agreed to make a payment to Miss X to remedy the injustice caused. It will also review its training on the Equality Act to ensure it includes information about assistance dogs. The Council has already made service improvements to its Adult Social Care Service including creating a Learning Disability and Autism Team to prevent a recurrence of the faults identified.

Service improvements