There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
-
Telford & Wrekin Council (24 007 302)
Statement Upheld Special educational needs 13-May-2025
Summary: We have found fault with the Council for failing to secure the therapy set out in Mrs X’s daughter’s Education, Health and Care Plan. This caused her to miss out on the therapy she needed. The Council has agreed to apologise and make a symbolic payment to Mrs X in recognition of the missed provision.
-
Telford & Wrekin Council (24 003 716)
Statement Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained the Council did not provide education and Education, Health and Care (EHC) Plan provision for her child, Y, since May 2023. She also complained about delays in the EHC Plan review process. Mrs X said this frustrated and distressed her and Y missed education and plan provision. There was fault in the way the Council delayed issuing a final EHC plan. This frustrated Mrs X’s appeal right to the Tribunal. The Council has agreed to make a financial payment.
-
Telford & Wrekin Council (24 017 799)
Statement Upheld Assessment and care plan 12-Oct-2025
Summary: Mrs Y complains about the way the Council financially assessed her adult daughter, Miss W, who has care and support needs. She said the Council did not consider Miss W’s monthly outgoings. The Council made an error with its assessment of Miss W’s benefit entitlement but corrected this and apologised. There is no other fault in the financial assessment. The Council also delayed in acknowledging Mrs Y’s complaint but has apologised for this which is an appropriate remedy.
-
Telford & Wrekin Council (25 023 742)
Statement Upheld Other 11-Feb-2026
Summary: We have upheld this complaint about the Council not arranging for essential equipment to be relocated before garden works were carried out. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.