Telford & Wrekin Council (23 014 966)

Statement Upheld Child protection 21-Jul-2024

Summary: Z complained the Council failed to safeguard their child, Child A. Z said the Council did not respond to a safeguarding referral made by Child A’s school, leaving them without support. Z also complained about poor communication and complaints handling. The Council processed the Prevent referral in line with government guidance and was not at fault. The Council was at fault for poor communication and delayed stage 1 complaints handling which caused Z frustration, uncertainty and time and trouble. The Council has already apologised and offered a symbolic payment for the poor stage 1 complaints handling and reviewed its communication procedures to prevent reoccurrence of the faults. This remedied the injustice caused.

Telford & Wrekin Council (23 009 918)

Statement Upheld Council tax 01-Aug-2024

Summary: We will not investigate this complaint about the Council’s handling of the complainants’ council tax bills. This is because an investigation would not lead to any different findings or outcomes as the Council has appropriately remedied the injustice caused by the faults accepted.

Telford & Wrekin Council (24 015 585)

Statement Upheld Assessment and care plan 24-Feb-2025

Summary: We will not investigate this complaint about adult care services. The Council has completed a thorough investigation, accepted some fault and said what it will do in response. It is unlikely an Ombudsman investigation would add to that. The complainant says the Council has not done what it said it would, this is a new issue of complaint which the Council must first have the opportunity to consider.