Service improvements

Tandridge District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tandridge District Council as a CSV file.

  • Tandridge District Council (22 014 249)

    Category: Planning Date: 25-Sep-2023

    Summary

    Mr B complains about the way the Council dealt with planning issues on a site next to his property and how it dealt with his correspondence and complaint. There is no fault in how the Council dealt with enforcement issues on site. There is fault in how the Council considered the landscaping proposals for the site although that did not affect the outcome. The Council failed to respond to some communications from Mr B, delayed dealing with his complaint and failed to respond to all the points he raised. An apology, payment to Mr B and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will remind officers approving applications for nonmaterial amendments to ensure the decision document records the reasons for approving the nonmaterial amendment.The Council will remind officers dealing with complaints of the need to adhere to the complaint timescales and ensure complaint responses address issues raised by the person who has complained.

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