Service improvements

Tandridge District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • Tandridge District Council (21 017 877)

    Category: Housing Date: 02-Nov-2022

    Summary

    Miss B says the Council failed to tell her about the rent and service charge amounts before she moved into her accommodation failed to provide her with weekly or monthly statements, withheld service charges from her housing benefit reimbursement, failed to explain how the service charge amount had been calculated and delayed resolving fire safety issues in her building. There is no fault in how the Council dealt with the rent and service charge issues. The Council has delayed carrying out some works identified in fire risk assessments. An apology and action to resolve the outstanding issues is satisfactory remedy.

    Service improvements

    The Council will provide evidence to the Ombudsman that it has begun regular fire alarm testing at Miss B’s building and that it is keeping a record of those tests. The Council should then monitor the records for the next three months to ensure the tests continue to take place.The Council will put in place person centred risk assessments and personal evacuation plans for the building.The Council will put in place a procedure to ensure the necessary fire risk assessments are undertaken each year/every two years and provide evidence to the Ombudsman to show how that will be addressed going forward.The Council will provide evidence to the Ombudsman that it has checked the certification/records of periodic inspections of the electrical installations in the property, in accordance with the recommendations from the 2021 assessment.

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