Service improvements

Tandridge District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tandridge District Council as a CSV file.

Tandridge District Council (25 015 453)

Category: Environment and regulation Date: 19-May-2026

Summary

Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.

Service improvements

The Council has agreed to review its procedure for handling medical waste requests to ensure individual assessments are carried out and recorded in all cases. The Council should document its reasoning as to whether provision meets the household’s specific needs. The Council should be prepared to offer beyond the provision stated in the policy if a person’s individual circumstances require this.

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