Case Ref: 22 015 555 Category: Planning Sub Category: Enforcement

• Carry out a review of procedures especially in respect of the complaints process and the Chief Executive's input to ensure timescales are adhered to.

Case Ref: 22 008 709 Category: Education Sub Category: Special educational needs

• •Remind staff of the Council’s responsibilities to ensure the provision set out in the EHCP is secured and provided.
• •Provide guidance to its staff to ensure EHCP annual reviews are completed within the appropriate timescales when a young person is about to enter a key stage transition.

Case Ref: 22 000 328 Category: Adult care services Sub Category: Domiciliary care

• The Council will explain the steps it has taken or intends to take to address the shortage of qualified Occupational Therapists and the impact this will have on waiting times for assessments.

Case Ref: 22 012 963 Category: Adult care services Sub Category: Residential care

• The Council will complete a quality monitoring visit to the Care Home to check residents who have a high risk of pressure sores have repositioning charts and that barrier creams are being applied where recommended/prescribed.

Case Ref: 22 000 440 Category: Planning Sub Category: Planning applications

• The Council will consider how to deal with complaints about planning applications which have not yet been determined and then communicate that decision to complaints officers.
• The Council will remind officers in planning and enforcement teams of the need to keep complainants up-to-date when an enforcement investigation has begun and a retrospective planning application has been submitted if there are delays processing those applications.

Case Ref: 21 016 909 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to take action to ensure it has an agreement in place for any top-up and officers do not leave relatives to sort them out with care providers.

Case Ref: 21 002 014 Category: Adult care services Sub Category: Residential care

• The Council has agreed to review the way its Neighborhood Teams prioritise new adult social care cases / referrals and determine when a social worker should be allocated immediately.
• The Council has said it will review the process through which social workers decide / prioritise how urgent it is to carry out a specific care review, once a case has been allocated to them, and how this is monitored by their line manager.
• The Council has agreed to discuss the lessons learned from the case with the NHS Community Learning Disability Team and its Behavioural Services Team, and determine how they prioritise cases, so as to identify possible actions to avoid a reoccurrence.

Case Ref: 20 013 795 Category: Adult care services Sub Category: COVID-19

• The Council will remind relevant staff of the need to give clear advice about assets, such as tenancies, when a person moves into residential care.
• The Council will review its processes to ensure that staff consider whether avoiding care costs was a significant motivation when deciding whether a disposal amounts to a deprivation of assets and properly records the factors considered.
• The Council will ensure it provides, in its letter confirming the person's assessed contribution towards the costs of their care, information about how to challenge the financial assessment in cases where it has decided there was a deprivation of assets.

Case Ref: 20 011 128 Category: Children's care services Sub Category: Child protection

• The Council will remind officers of the importance of clear and transparent communication with members of the public. And the need to record when it is decided not to share information.

Case Ref: 20 008 856 Category: Benefits and tax Sub Category: COVID-19

• The Council has agreed to remind staff of the need to provide reasons for decisions and to ensure these are clear and evidence based.