Case Ref: 23 017 396 Category: Education Sub Category: Special educational needs

• Review its process to ensure that reallocated cases are not impacted by delays in annual reviews. The Council should provide us with the outcome of its review.

Case Ref: 23 013 311 Category: Education Sub Category: School transport

• The Council will review how it currently promotes school transport entitlements to schools and parents, identify any areas for improvement and make a timebound action plan to implement the improvements it identifies.
• The Council will remind all special educational needs case officers to inform parents and carers about home to school transport support when an Education, Health and Care Plan is being finalised, and to record that the information has been shared.
• The Council will provide training for all staff in the transport team, including senior managers, covering the legislation and statutory guidance for considering eligibility for mandatory home to school transport support, before discretionary support, and in setting out its decision on applications and appeal response in line with the statutory guidance.
• The Council will share the learning from this investigation into how the Council considers school transport support application with the Council officers involved in this case.

Case Ref: 23 003 561 Category: Education Sub Category: School admissions

• The Council agreed to update its processes to ensure it informs applicants who request consideration of exceptional social or medical circumstances about the outcome of its decision. If the Council rejects the application before the exceptional circumstances panel is held, or the application is refused for other reasons, it will tell the applicant why.

Case Ref: 22 017 428 Category: Adult care services Sub Category: Assessment and care plan

• The Council should review its charging policy for non-residential care services, so it allows discretion for considering loan payments.

Case Ref: 22 015 555 Category: Planning Sub Category: Enforcement

• Carry out a review of procedures especially in respect of the complaints process and the Chief Executive's input to ensure timescales are adhered to.

Case Ref: 22 008 709 Category: Education Sub Category: Special educational needs

• •Remind staff of the Council’s responsibilities to ensure the provision set out in the EHCP is secured and provided.
• •Provide guidance to its staff to ensure EHCP annual reviews are completed within the appropriate timescales when a young person is about to enter a key stage transition.

Case Ref: 22 000 328 Category: Adult care services Sub Category: Domiciliary care

• The Council will explain the steps it has taken or intends to take to address the shortage of qualified Occupational Therapists and the impact this will have on waiting times for assessments.

Case Ref: 22 012 963 Category: Adult care services Sub Category: Residential care

• The Council will complete a quality monitoring visit to the Care Home to check residents who have a high risk of pressure sores have repositioning charts and that barrier creams are being applied where recommended/prescribed.

Case Ref: 22 000 440 Category: Planning Sub Category: Planning applications

• The Council will consider how to deal with complaints about planning applications which have not yet been determined and then communicate that decision to complaints officers.
• The Council will remind officers in planning and enforcement teams of the need to keep complainants up-to-date when an enforcement investigation has begun and a retrospective planning application has been submitted if there are delays processing those applications.

Case Ref: 21 016 909 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to take action to ensure it has an agreement in place for any top-up and officers do not leave relatives to sort them out with care providers.