Service improvements

Swindon Borough Council

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Swindon Borough Council as a CSV file.

  • Swindon Borough Council (21 010 966)

    Category: Housing Date: 19-Jun-2022

    Summary

    Miss X complained about the Council’s failure to rehouse her after placing her in an unsuitable property and about her priority banding. She also complained about harassment from her neighbour. We have found the Council to be at fault because it did not offer to carry out a review of her priority banding. To remedy the injustice to Miss X, the Council has agreed to apologise, make a payment to her and review its practices. We did not find fault with the Council’s original offer of accommodation or how is dealt with her complaints about harassment.

    Service improvements

    The Council has also agreed to review its processes to ensure that it issues a formal decision with review rights in response to all priority decisions under its allocations policy.

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