Service improvements

Swindon Borough Council

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Swindon Borough Council as a CSV file.

  • Swindon Borough Council (22 005 953)

    Category: Environment and regulation Date: 10-Mar-2023

    Summary

    Mr K complains the Council has refused to deal with his reports of anti-social behaviour. Instead it told him to contact the police. But the police refused to consider the issue. The Ombudsman’s decision is the Council was at fault for not doing more to consider Mr K’s complaint. And for not having a ‘Community Trigger’ process, where Mr K could have asked the Council and its partners to review their response to his reports. The Council has agreed to our recommendations.

    Service improvements

    The Council has agreed to introduce a Community Trigger process, policy and procedure.The Council will ensure information about antisocial behaviour procedures and the Community Trigger is available to the general public including on the Council’s website.The Council will carry out a review of its current procedures and advice to staff about how to respond to antisocial behaviour complaints, to ensure the Council is acting in line with government and local guidance and processes. It may want to consider whether a specific council policy on antisocial behaviour is required.The Council will send a reminder to its officers working in its Community Safety Partnership Team of the importance of keeping accurate and complete records.

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