The Council investigated a complaint under the statutory children's complaints procedure about a failure to provide appropriate information about children prior to their adoption which resulted in it agreeing to a number of recommendations. The Council agreed to provide the Ombudsman with evidence it has carried out the recommendations agreed at stages 2 and 3 of the procedure. This includesreminding staff to handle data correctly;reminding staff and relevant partners to ensure prospective adoptors are aware of support mechanisms available to them and to manage expectations around the available support;reminding duty managers to keep written logs of the calls and advice given to adopters.give scrutiny to the matching and adoption process to identify any learning.