Service improvements

Swindon Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Swindon Borough Council as a CSV file.

  • Swindon Borough Council (24 014 388)

    Category: Adult care services Date: 26-Nov-2025

    Summary

    Mrs X complained about the Council’s handling of her late mother’s care. We found fault because the Council was too slow to begin assessment and planning processes, too slow to share care cost information and did not always follow up on actions or effectively communicate with Mrs X. This caused her avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to her.

    Service improvements

    The Council will provide us evidence of its improved financial procedures related to Care Act financial assessments and sharing of information about care home costs. These process changes will help to ensure financial assessments are started in a timely manner and that those paying their own care home fees are aware of the costs at the earliest opportunity.

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