Decisions for Swindon Borough Council between 01 April 2024 and 31 March 2025

There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)

  • Swindon Borough Council (23 018 730)

    Statement Upheld Refuse and recycling 07-Apr-2024

    Summary: We will not investigate this complaint about a delay in providing a replacement refuse bin. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider that further investigation will lead to a different outcome.

  • Swindon Borough Council (23 020 696)

    Statement Upheld Refuse and recycling 16-Jul-2024

    Summary: Mr X complained the Council failed to collect his rubbish and respond when he reported the missed collections. The Council was at fault. This caused Mr X avoidable frustration. The Council has since collected the waste, apologised, and put measures in place to ensure it completes future collections.

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