Service improvements

Surrey Heath Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Surrey Heath Borough Council (25 007 744)

Category: Housing Date: 09-Mar-2026

Summary

Miss D complains the Council delayed allowing her to bid for a larger social housing property. I have not found fault overall in the handling of the case except for one instance when the Council failed to clarify how it had assessed some evidence and applied its Allocations Policy. The Council will apologise to Miss D and revise its guidance on this matter for officers.

Service improvements

clarify guidance for staff on what evidence is needed to support a bed space request

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