Service improvements

Surrey County Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Surrey County Council as a CSV file.

  • Surrey County Council (25 011 300)

    Category: Adult care services Date: 19-Aug-2026

    Summary

    We found there was fault in the way the Council’s Adult Social Care Team considered Y’s need for a residential or supported living placement. We found the errors and delays caused Y to miss out on five weeks of education and caused frustration and distress. We recommended a payment, an apology and review of procedures and training.

    Service improvements

    The Head of the Special Educational Needs Department (SEND) and Adult Social Care Department (ASC) should meet to discuss our findings in this case and to review the Council’s documented procedures. The Council should write to us to set out any changes in procedures or additional training that are required to avoid a repetition of the issues we have identified. The Council should also then communicate the correct process to all relevant staff to ensure clarity in such cases in future and provide evidence it has done this.

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