Surrey County Council (23 020 670)

Statement Upheld Special educational needs 07-May-2024

Summary: We will not investigate this complaint about delay in issuing an Education Health and Care Plan. The Council has accepted fault and offered an appropriate remedy. Further investigation by the Ombudsman would not lead to a different outcome.

Surrey County Council (24 003 134)

Statement Upheld Special educational needs 23-Jul-2024

Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to issue her daughter an Education, Health, and Care Plan. Miss X had appealed this decision therefore we have no jurisdiction to investigate. The Council had offered an appropriate remedy for the delays in making this decision, therefore further investigation would not lead to a different outcome. We will not investigate Miss X’s complaint about alternative education provision because there is not enough evidence of fault.

Surrey County Council (24 005 242)

Statement Upheld Charging 26-Aug-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to tell him he might be charged for his care. The Council has waived some of the charges. An investigation would not lead to a different outcome.

Surrey County Council (23 017 180)

Statement Upheld School transport 18-Sep-2024

Summary: Mr X complained about how the Council administers school transport applications for children in his village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mr X’s appeal, but we find the Council has already taken sufficient action to address this.

Surrey County Council (24 011 353)

Statement Upheld Special educational needs 14-Oct-2024

Summary: We will not investigate this complaint about delay in the annual review of an Education, Health and Care Plan. This is because the Council has offered a suitable remedy. Further consideration of the complaint would not achieve anything more and so an investigation is not warranted.

Surrey County Council (24 007 450)

Statement Upheld Special educational needs 20-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide an alternative education for his son, Y, when he stopped attending school. The Council has made a payment for missed education and its is unlikely we could add to the Council’s investigation. We cannot investigate the Council’s initial decision not to carry out an assessment because Mr X appealed. We will not investigate complaints about the content of the Education Health and Care plan the Council later issued because it was reasonable for Mr X to use his right of appeal to the SEND Tribunal.

Surrey County Council (24 008 321)

Statement Upheld Special educational needs 22-Oct-2024

Summary: We will not investigate Mr X’s complaint about delays in the Education, Health and Care needs assessment process. This is because the Council offered a remedy in line with the Ombudsman’s Guidance, and further investigation is unlikely to achieve any additional outcome. We will not investigate some of Mr X’s complaint because he can submit an appeal to a tribunal.

Surrey County Council (24 000 874)

Statement Upheld Special educational needs 06-Nov-2024

Summary: Ms X complained the Council delayed completing an Education, Health and Care needs assessment for her child and delayed putting in place educational provision after her child could not attend school. This meant her child missed education they should have received and has fallen behind their peers. We have found the Council at fault, however we are satisfied the Council has already offered Ms X an appropriate remedy for the injustice caused.

Surrey County Council (23 016 869)

Statement Upheld School transport 06-Nov-2024

Summary: Miss X complained about how the Council administers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal, and for providing incorrect information but we find the Council has already taken sufficient action to address this.

Surrey County Council (24 006 533)

Statement Upheld Safeguarding 18-Nov-2024

Summary: We will not investigate this complaint about adult safeguarding. The Council has accepted fault and will apologise and act to improve future service. We are satisfied with the Council’s actions in response to the complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.