Service improvements

Sunderland City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sunderland City Council as a CSV file.

  • Sunderland City Council (22 012 913)

    Category: Education Date: 15-Jun-2023

    Summary

    Ms X complains the Council failed to provide suitable education for her son Y when he could not attend school. The Council is at fault as there is no evidence it satisfied itself that alternative education provision made for Y was meeting his needs. It also delayed in issuing Y’s final and amended Education, Health and Care plans. The Council has offered a payment of £500 for the distress and disadvantage caused by the delays in issuing Y’s final Education, Health and Care plan which is an appropriate remedy. It has agreed to apologise to Ms X and Y for the distress caused by the failure to check if the alternative provision met Y’s needs and the delay in issuing his amended Education, Health and Care plan and make a payment of £800 to Ms X.

    Service improvements

    Provide evidence to the Ombudsman of the action taken to improve the monitoring of home tuition and alternative placements to ensure they are meeting children’s needs.

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