Sunderland City Council (22 018 067)

Category: Adult care services Date: 15-Jan-2024

Summary

Four Seasons Health Care and Sunderland City Council missed an opportunity to consider further support to reduce the risk of Mr Y falling. Four Seasons’ record keeping was not in line with the relevant guidance. It should also have considered Mr Y’s welfare when residents wandered into his room. Those faults caused Mrs X an injustice which the organisations have agreed to remedy.

Service improvements

Sunderland City Council (22 016 100)

Category: Adult care services Date: 27-Jul-2023

Summary

Care provided to Mr X at a residential care home, on behalf of the Council, was below an acceptable standard. A safeguarding investigation completed by the Council into complaints raised about the care was insufficient.

Service improvements

Sunderland City Council (22 014 725)

Category: Adult care services Date: 03-Aug-2023

Summary

There was a seven-month delay in completing a financial assessment for care home charges and inadequate advice about council funding which was fault causing Ms X avoidable distress. The Council has already offered £200 payment to recognise the distress and this is an appropriate remedy. To minimise the chance of recurrence, the Council will remind officers in the adult social care team to refer cases to the finance team when the NHS has withdrawn continuing healthcare funding.

Service improvements