Service improvements

Suffolk County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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  • Suffolk County Council (19 019 593)

    Category: Education Date: 04-Nov-2021

    Summary

    Mr and Mrs B complain that the Council failed to arrange suitable education for their son, C, so he did not receive the provision in his EHCP. The Ombudsman has found that the Council failed to take appropriate steps to ensure that C received alternative provision while out of school or to facilitate his attendance at school. The Council has agreed to pay Mr and Mrs B £5,400 for C’s benefit for the loss of two years of his education, £1,000 in recognition of the distress and social isolation that this has caused C, and £500 for the distress caused to Mr and Mrs B. The Council will also carry out an audit of children for whom it has a statutory duty to provide suitable full-time education under s.19 Education Act 1996.

    Service improvements

    The Council has agreed to carry out an audit of children for whom it has a statutory duty to provide suitable full-time education under section 19 of the Education Act 1996 to ensure that: children are receiving full-time education on a par with their peers, and any provision due in their Education and Health Care Plan; provision is not being withheld or restricted due to resources or commissioning gaps; where a child is receiving less than full-time education, there is medical evidence to support that this is the maximum amount of education they can access and that this is regularly reviewed.The Council has agreed to review its complaint procedures to ensure that, as part of that process, it considers whether a remedy should be provided for any injustice and what other steps may be necessary to resolve the matter complained about.

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