Service improvements

Suffolk County Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Suffolk County Council as a CSV file.

  • Suffolk County Council (23 015 464)

    Category: Children's care services Date: 28-Nov-2024

    Summary

    the Council failed to explain the reasons for the delay completing a section 17 assessment, failed to carry out that assessment properly, failed to explain why it did not consider Mrs B’s son qualified for a level 5 Activities Unlimited award, delayed dealing with Mrs B’s complaint and failed to keep her up-to-date. The remedy the Council has already offered, alongside some procedural recommendations, is satisfactory.

    Service improvements

    The Council will consider putting in place a procedure to ensure tribunal recommendations are followed up on so similar problems do not occur in future.The Council will remind those investigating complaints at stage two of: a)the need to ensure the person complaining is happy with any complaints which have been reworded and understand how that will affect the investigation;b)the need to ensure investigating officers are clear with complainants where parts of the complaint are matters the Council cannot reach a firm conclusion on.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings