Suffolk County Council (22 005 559)

Category: Education Date: 02-Jul-2023

Summary

Mrs X complained the Council failed to provide her son (Y) who has special educational needs with education or suitable alternative provision when he was unable to attend school due to ill health. We find the Council at fault as it did not act sooner to arrange alternative provision for Y and review the matter. The Council should apologise to Mrs X and make payments to reflect Y’s missed education and uncertainty and frustration caused. The Council should also make service improvements to prevent recurrence.

Service improvements

Suffolk County Council (22 001 487)

Category: Education Date: 16-Apr-2023

Summary

Mrs B complained about delays and failures in assessing her son C’s special educational needs, providing him with suitable full-time education, arranging the special provision in his Education, Health and Care Plan, and issuing a final plan after a review. On the evidence available we found fault in the Council’s actions. We have asked the Council to pay Mrs B £2400 for the benefit of C’s education, £500 for her time and trouble, £295 for a private report she obtained and to provide evidence of how the major review of its service is progressing in terms of adherence to statutory timescales.

Service improvements