Suffolk County Council (25 016 782)

Statement Upheld Special educational needs 18-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s delay in reviewing her child’s education, health and care plan. The Council has accepted fault and provided a proportionate remedy for the injustice caused. Further investigation by us is unlikely to achieve anything more. It would have been reasonable for Miss X to appeal to the Tribunal if she still disagreed with the final education, health and care plan.

Suffolk County Council (25 006 267)

Statement Upheld Special educational needs 16-Mar-2026

Summary: Mrs X complained the Council failed to secure suitable education provision for her child, Y. The Council delayed issuing Y’s amended Education, Health and Care Plan for 21 weeks following an annual review. This caused Mrs X frustration, uncertainty and delayed her right of appeal to the Tribunal. The Council has already remedied the injustice caused to Mrs X.

Suffolk County Council (25 014 185)

Statement Upheld Special educational needs 12-Mar-2026

Summary: We will not investigate this complaint about the Council’s delay in issuing a final Education, Health and Care Plan for Mr X’s child and failure to ensure the provision in the Plan was made. The Council has offered a proportionate remedy for Mr X and his child’s injustice.

Suffolk County Council (25 014 130)

Statement Upheld Special educational needs 07-Mar-2026

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay. Investigation by the Ombudsman would not lead to a different outcome.

Suffolk County Council (25 002 337)

Statement Upheld Special educational needs 13-Feb-2026

Summary: The Council delayed deciding whether to issue Miss X’s child, Y with an Education, Health and Care (EHC) Plan within statutory timescales. This was caused by a 17 week delay in obtaining Educational Psychologist (EP) advice and a further delay of 12 weeks to issue the final Plan with EP advice in hand. The Council was also at fault for failing to decide whether it should put alternative provision in place for Y when it was aware in January 2025 that Y was not in school. The Council has already apologised to Miss X and provided a suitable payment to remedy the injustice caused.

Suffolk County Council (24 011 890)

Statement Upheld Charging 30-Jan-2026

Summary: Mr X complained the Council gave misleading information about care costs, delayed sending invoices and allowed a debt to increase. He also complained about delay in responding to his complaint and the Council reporting concerns to the Office of the Public Guardian. The Council correctly notified another lasting power of attorney about the costs and sent regular invoices and reminders. It has apologised for the delay in responding to Mr X’s complaint which is a suitable remedy.

Suffolk County Council (25 013 092)

Statement Upheld Special educational needs 27-Jan-2026

Summary: We upheld this complaint that the Council delayed issuing a final Education Health and Care Plan and its poor communication because the Council upheld the complaint, apologised, and offered a financial remedy of £1550. This is in line with our Guidance on Remedies and therefore we decided not to investigate.

Suffolk County Council (25 011 868)

Statement Upheld Special educational needs 26-Jan-2026

Summary: We will not investigate Mr F’s complaint about delay amending his son’s Education, Health and Care (EHC) Plan because there is nothing we could add to the Council’s response, and no worthwhile outcome achievable.

Suffolk County Council (25 010 387)

Statement Upheld Charging 15-Jan-2026

Summary: We will not investigate this complaint about inaccurate fees for adult social care. Although it took a long time, the Council and complainant have now agreed the outstanding fees. The main issue is resolved, and it is unlikely an Ombudsman investigation would add anything significantly different to justify our resource investigating.

Suffolk County Council (25 009 551)

Statement Upheld Special educational needs 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about delivery of occupational therapy. The Council have offered a suitable remedy.