Suffolk County Council (24 014 322)

Statement Upheld Special educational needs 08-Apr-2025

Summary: We will not investigate Miss X’s complaint about delays in providing an education to her child. The Council has accepted fault and its offer to remedy the complaint meets with our guidance on remedies. We are unlikely to achieve more.

Suffolk County Council (25 001 625)

Statement Upheld Special educational needs 27-May-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment process because the Council upheld the complaint and apologised. We cannot investigate Mrs X’s complaint about an Educational Psychology report because Mrs X appealed to a Tribunal.

Suffolk County Council (24 016 484)

Statement Upheld Special educational needs 24-Jun-2025

Summary: The Council accepts it failed to communicate and secure the provision in Ms X’s child, Y’s, Education, Health and Care (EHC) Plan when her college placement failed. This caused Ms X and Y frustration, and distress and meant Y missed out on the SEN provision in their EHC Plan. The Council has apologised and made a payment to Ms X and Y. We are satisfied with the Council’s actions.

Suffolk County Council (25 000 107)

Statement Upheld Special educational needs 24-Jun-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process regarding her child, Y, and about the Council’s poor communication. The Council upheld the complaint, apologised, and offered a total remedy of £1,200 as part of its complaint process. An investigation by the Ombudsman is unlikely to achieve anything further.

Suffolk County Council (25 000 209)

Statement Upheld Assessment and care plan 21-Jul-2025

Summary: We will not investigate this complaint about the Council’s review of Mr Y’s care and support. The Council accepted it had not involved his brother, Mr X, in decision-making and support planning. It has apologised and taken steps to involve Mr X. We could not achieve anything meaningful by investigating the matter further, as the Council proposed suitable action in response to Mr X’s complaint.

Suffolk County Council (24 022 100)

Statement Upheld Other 14-Aug-2025

Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.

Suffolk County Council (24 015 762)

Statement Upheld Alternative provision 14-Aug-2025

Summary: Ms X complained the Council failed to provide her daughter with suitable education and support, failed to keep her updated and has not been transparent. It has also delayed dealing with her complaint. Ms X says this has caused stress to the whole family. The Council has upheld Ms X’s complaint, apologised and offered a remedy. I consider this is a satisfactory response and is line with the Ombudsman’s guidance on remedies.

Suffolk County Council (24 021 093)

Statement Upheld Assessment and care plan 10-Nov-2025

Summary: There was fault by the Council in the failure to review Mr Y’s direct payment and to review his care and support plan. The Council has apologised, written off part of a debt and not reclaimed unauthorised expenses. This is an appropriate remedy for the avoidable distress.

Suffolk County Council (25 009 551)

Statement Upheld Special educational needs 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about delivery of occupational therapy. The Council have offered a suitable remedy.

Suffolk County Council (25 010 387)

Statement Upheld Charging 15-Jan-2026

Summary: We will not investigate this complaint about inaccurate fees for adult social care. Although it took a long time, the Council and complainant have now agreed the outstanding fees. The main issue is resolved, and it is unlikely an Ombudsman investigation would add anything significantly different to justify our resource investigating.