Suffolk County Council (23 019 226)

Statement Upheld Assessment and care plan 23-Apr-2024

Summary: We will not investigate this complaint about a delay in carrying out Ms X’s care needs assessment and arranging an advocate. The Council has apologised, arranged an advocate, and carried out a care assessment. Further investigation by us would be unlikely to add to this or lead to a different outcome.

Suffolk County Council (23 017 485)

Statement Upheld Special educational needs 07-Jul-2024

Summary: There was delay by the Council carrying out an Education, Health and Care needs assessment. The Council remedied this complaint before it was made to the Ombudsman by issuing the plan with the parents preferred school and making a payment. Mr X said the payment was not enough, as it did not cover a terms school fees. As the remedy is greater than in our remedy guidance for loss of education for a term and it is not certain the school would have been named if the delay had not occurred, no additional remedy is recommended.

Suffolk County Council (24 002 803)

Statement Upheld Alternative provision 13-Aug-2024

Summary: We will not investigate Miss X’s complaint about the Council’s financial remedy it paid her in recognition of her child, Y’s, lost education after they were excluded from school in March 2023. This is because the Council’s remedy was in line with the Ombudsman’s Guidance on Remedies and an investigation by the Ombudsman is unlikely to achieve anything further.

Suffolk County Council (24 006 649)

Statement Upheld Special educational needs 25-Sep-2024

Summary: We will not investigate Mr X complaint about delay in issuing an Education Health and Care Plan. We are unlikely to achieve a significantly different remedy than already offered. We cannot investigate the content of the EHC Plan. And it is unlikely we would find fault in the Council’s decision not to offer alternative education.

Suffolk County Council (23 017 875)

Statement Upheld Child protection 29-Oct-2024

Summary: Ms X complained about the Council’s failure to ensure suitable support and accommodation was available when she moved to a different council area in a crisis situation involving her daughter. We found the Council was at fault because it did not make the referral when it said it would. The Council has already apologised, and this is an appropriate remedy for the distress experienced by Ms X. We found no evidence the Council told Ms X to move to the new area.

Suffolk County Council (24 009 869)

Statement Upheld Transition from childrens services 28-Nov-2024

Summary: We will not investigate this complaint about the children’s statutory complaints procedure. The Council has upheld the complaint and offered a suitable remedy. Further investigation would not lead to a different outcome.

Suffolk County Council (24 013 560)

Statement Upheld Charging 06-Feb-2025

Summary: We will not investigate this complaint about charging for an adult social care respite stay. The Council told the complainant they may have to pay for the respite stay. So, the Council’s delay in completing the financial assessment does not cause the claimed injustice. The Council has apologised for its delay and said the complainant can pay the debt in instalments. It is unlikely we would achieve anything further.