Suffolk County Council (21 011 107)

Statement Upheld Special educational needs 04-Apr-2022

Summary: the Council has been unable to find an Occupational Therapist to deliver provision in C’s Education, Health and Care Plan. This is fault since the Council has an absolute and non-delegable duty to arrange the provision. While the Council’s search continues, I have made recommendations to address the injustice this causes.

Suffolk County Council (21 011 109)

Statement Upheld Special educational needs 04-Apr-2022

Summary: it has taken the Council 13 months to arrange the occupational therapy in B’s Education, Health and Care Plan. This delay is fault. I have recommended a remedy to address the injustice caused.

Suffolk County Council (20 011 531)

Statement Upheld Covid-19 05-Apr-2022

Summary: We upheld Mrs X’s complaint about a lack of special educational needs provision for her son, Y. The Council failed to take steps to secure the provision Y needed. We also found fault with how the Council oversaw Y’s annual review, and how it handled Mrs X’s complaints. The Council agreed to take action to remedy the injustice to Mrs X and Y.

Suffolk County Council (21 006 296)

Statement Upheld Looked after children 21-Apr-2022

Summary: Mr and Mrs C said the Council failed to respond adequately to their enquiries about the care of their granddaughter, X. The Council was at fault for a failure to communicate adequately during early 2021. This fault caused injustice to Mr and Mrs C who were distressed by these failures. The Council has already apologised and no further remedy is required.

Suffolk County Council (21 001 406)

Statement Upheld Special educational needs 24-Apr-2022

Summary: Mrs X complained the Council failed to provide appropriate support to her daughter, Miss Y, who has an Education, Health and Care plan, during her first year in college. The Council was at fault for not ensuring all the support in the plan was delivered and not properly considering whether an urgent annual review was needed. It should apologise and make a payment to Miss Y for the missed support. It should also reimburse Mrs X for the cost of a private report she had to obtain as a result of the failings.

Suffolk County Council (21 002 496)

Statement Upheld Residential care 26-Apr-2022

Summary: Miss X complained about the poor standard of care provided to her late mother while resident in a care home, arranged and commissioned by the Council. We have found there was fault with some aspects of care and recording practices and the Council has agreed to apologise and make a payment to Miss X for the injustice caused.

Suffolk County Council (21 008 105)

Statement Upheld Alternative provision 28-Apr-2022

Summary: Ms E complained the Council did not provide her son with the education and specialist provision as set out in his Education, Health and Care plan when he started a new school in September 2020. We find the Council was at fault for failing to provide Ms E’s son with alternative education when he was not attending school. It has also delayed finalising his Education, Health and Care plan. The Council has agreed to our recommendations to address the injustice caused by fault.

Suffolk County Council (21 014 643)

Statement Upheld Assessment and care plan 03-May-2022

Summary: There was poor communication with Mr X and Mrs X about a referral to an advocate and a delay in complaint handling. This was fault which caused avoidable distress and time and trouble. The Council will apologise and make a payment of £150 to reflect the injustice.

Suffolk County Council (21 008 028)

Statement Upheld Adoption 23-May-2022

Summary: Mrs X complained about the Council’s actions in relation to her and her husband’s adoption case and how the Council responded to her complaint. The Council was at fault because it did not investigate Mrs X’s complaint under the children’s statutory complaints procedure. The Council has agreed it will investigate Mrs X’s complaint at stage two under the children’s statutory complaints procedure. It will also apologise to Mrs X for its failure to investigate her complaint under this procedure and the injustice it caused her.

Suffolk County Council (21 003 011)

Report Upheld Special educational needs 30-May-2022

Summary: Mrs X complained that the Council failed to ensure her daughter received the Occupational Therapy (OT) support set out in her Education, Health and Care (EHC) plan from February 2020.