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Stroud District Council (24 006 273)
Statement Upheld Disabled facilities grants 06-Jan-2025
Summary: There was no fault in the Council’s decision to require a disabled facilities grant application to be made by a property owner, rather than a tenant. The Council was at fault, because resources issues triggered some delay in the process, but there were also other factors which caused delays which were not in the Council’s control. We are satisfied, however, the delay caused by the Council creates some uncertainty, and the Council has agreed to formally apologise for this.