Case Ref: 21 004 194 Category: Adult care services Sub Category: Charging

• The Council should circulate guidance to relevant staff, to remind them the Council should normally be responsible for collecting all service user contributions and top-ups and paying them to care providers itself. If the Council has asked a service user and/or their representatives to pay a care provider direct, its records should show clear reasoning for this, along with a clearly recorded agreement by the service user and/or their representatives.

Case Ref: 21 001 673 Category: Education Sub Category: School admissions

• review its published admissions policy and guidance about applying for primary school, having regard to the Code and Advice; and
• consider whether any changes should be made to include information about: • the right of parents of summer born children to request to delay their child’s entry into reception until the academic year following their fifth birthday; and
• the Council’s process and timescales for considering these requests.

Case Ref: 20 010 643 Category: Adult care services Sub Category: Safeguarding

• •Remind staff of the importance of recording how the Council decides to proceed at a particular harms level. •Remind staff that, if a person lacks the mental capacity to be involved in the safeguarding process, the Council has a duty to involve an appropriate person (for example a close family member) in the process.