Service improvements

Stevenage Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Stevenage Borough Council as a CSV file.

  • Stevenage Borough Council (23 017 819)

    Category: Housing Date: 15-Nov-2024

    Summary

    Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.

    Service improvements

    The Council has agreed to report to us on the action it has taken since 2021/2022 to ensure it properly records and processes RTB applications.

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