Service improvements

Stevenage Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Stevenage Borough Council as a CSV file.

  • Stevenage Borough Council (22 005 547)

    Category: Planning Date: 22-Nov-2023

    Summary

    Mr X complained about the way the Council dealt with a planning application and discharge of conditions application regarding noise and boundary treatments. We found there was fault by the Council. We recommended the Council apologised and made a payment to recognise there is uncertainty about how much the fault increased noise at Mr X’s property.

    Service improvements

    Review the handling of Mr X’s complaint and how it carries out complaint investigations. It should ensure its investigations at all stages consider the councils actions as a whole, and not solely whether an individual department acted appropriately.

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