There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Stevenage Borough Council (23 013 831)
Statement Upheld Allocations 18-Apr-2024
Summary: Miss X complained the Council did not properly consider her disabilities and health conditions and so allocated the wrong housing priority band. We have discontinued our investigation as the Council has taken action and Miss X has been rehoused in suitable accommodation.
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Stevenage Borough Council (23 019 359)
Statement Upheld Allocations 05-Nov-2024
Summary: Miss X complained about the way the Council dealt with her housing application. We found no fault in the way the Council made its decision. However, we found fault with the Council’s failure to assess if she was homeless. This caused uncertainty to Miss X. The Council will apologise for this and consider her case again.
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Stevenage Borough Council (23 017 819)
Statement Upheld Council house sales and leaseholders 15-Nov-2024
Summary: Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.