There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Staffordshire County Council (23 020 332)
Statement Upheld Assessment and care plan 21-May-2024
Summary: We will not investigate this complaint about delays in financial assessment and delays in invoicing for adult social care. The Council accepts fault, has apologised, offered to pay £100, and offered a repayment plan for the debt if needed. We are satisfied with the actions the Council has taken to acknowledge the impact of its fault. It is unlikely an Ombudsman investigation would achieve anything further.
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Staffordshire County Council (24 003 325)
Statement Upheld Charging 06-Aug-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s delays in carrying out her father’s financial assessment meant he was unable to make an informed decision about his placement. Any injustice is speculative so there is no worthwhile outcome achievable by an investigation.