The Council will explain what action it will take to ensure Broadoak Manor Care Home:- has a clear records management policy in place to ensure the maintenance of accurate, complete and detailed records, as well as a robust programme of audit; and - has clear protocols setting out the action staff should take if a resident becomes acutely unwell. This should include guidance on the importance of recognising sudden changes in a resident's presentation, as well as the importance of seeking clinical input where appropriate.