St Albans City Council (24 007 830)

Statement Upheld Planning applications 28-Jan-2025

Summary: Mr X complains the Council made an error on his neighbour’s planning application which caused harm to his amenity. We found the Council had incorrectly approved a planning application that it would otherwise have refused. This was fault. It meant that Mr X’s amenity was affected. However, we found the Council had acted to prevent the problem reoccurring, made a genuine apology and offered compensation to Mr X which was in line with our guidance for remedying complaints. As a result, we found the complaint had already been remedied appropriately.