The Council agreed to review why delays happened and act, if it has not done so already, to ensure they cannot be repeated on future cases.The Council agreed to remind relevant officers of the need to:• keep those making reports updated about progress on their case.• show consideration was given, where appropriate, to the need for the Council to trace owners of properties when it may be considering taking formal enforcement action. • consider whether the problems identified in a property amount to a hazard under the Housing Health and Safety Rating system.• signpost those making a report of the possible need to take legal advice about Rent Repayment Orders and protection of harassment by a landlord where appropriate.The Council agreed to ensure officers are aware of the need to show consideration was given to whether the Council should carry out required works itself where there is a failure to comply with an Improvement Notice.