Service improvements

Spelthorne Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Downloads the current filtered list of service improvement decisions for Spelthorne Borough Council as a CSV file.

Spelthorne Borough Council (24 020 710)

Category: Benefits and tax Date: 28-Apr-2025

Summary

We will not investigate Mr X’s complaint about council tax liability. This is because the Council has accepted it did not tell Mr X about his right to appeal its decision to the Valuation Tribunal. It has now agreed to suitable remedies and a service improvement. There is insufficient evidence of fault to justify investigating Mr X's complaint about the actions of a Council enforcement agent.

Service improvements

The Council has agreed to amend any relevant letter templates so that they include information on council tax liability appeals going forward.

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