Case Ref: 20 011 908 Category: Children's care services Sub Category: Disabled children

• The Council agreed to review how it carries out and monitors complaints it receives under the statutory procedure for children's services complaints to make sure it complies with the legal timescales.

Case Ref: 20 011 744 Category: Children's care services Sub Category: Disabled children

• The Council has agreed to remind social workers carrying out child and family assessments across all teams that if there is evidence that the child is disabled as defined in the Children Act 1989, it is noted in the assessment report. This will alert the Council to the possibility that it may need to provide services to a disabled child under section 17 of the Children Act, or under section 2 of the Chronically Sick and Disabled Person's Act 1970.

Case Ref: 21 005 548 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind relevant staff of their duties under the Children Act 1996 to provide alternative provision when a child is out of school. The Council will consider sharing a copy of our focus report ‘Out of school…. Out of mind?’ and our final decision with the reminder. Staff should include, but not be limited to: • SENDIASS. • The Council education legal intervention team. • The resolution team within the education and skills directorate.
• The Council has agreed to review the approach it takes to the provision of alternative education for children who are not in school for whatever reason. It should provide training and appropriate guidance to staff. It should tell us of the action taken.
• The Council has agreed to remind relevant staff of the importance of meeting timescales set out in its complaint procedure and updating complainants where there are unavoidable delays.

Case Ref: 20 010 865 Category: Children's care services Sub Category: Disabled children

• The Council will review how it completes parent carer assessments. It will ensure it appropriately assesses the needs of parents as carers and records its consideration of the parents needs and any agreed support.

Case Ref: 20 008 399 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind the relevant staff about the requirement to coordinate complaints which concern more than one responsible body.

Case Ref: 20 005 109 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed take action to improve its procedures around transition planning. The Council will remind its senior managers and officers of the requirements of the Care Act and the Special educational needs and disability code of practice. The Council could do so either through staff training or producing a clear process map/procedure for its officers to follow when planning for the transition of a service user with an EHC Plan into adult social care.

Case Ref: 19 013 407 Category: Transport and highways Sub Category: Other

• Review and update its vehicle crossings policy, to include an indication of the timeframe in which it will progress applications, how it will update applicants if there are delays, clear details of its procedure for considering applications based on exceptional circumstances and any factors it will not normally consider as exceptional circumstances.

Case Ref: 19 003 363 Category: Children's care services Sub Category: Friends and family carers

• The Council's SG practice affected adversely other special guardians who previously were family foster carers. We decided that the Council should review these back to 2013 when the LGSCO issued its Focus Report. In six months, the Council will: review and amend its SG allowance practice so it is in accordance with the legislation, statutory guidance, and caselaw; ensure that, any change to the Council's revised practice/policy is considered by Cabinet members and/or Scrutiny Committee; and review other special guardians, whose SG allowance was wrongly reduced over the two year transitional period and make backdated payments.

Case Ref: 19 002 393 Category: Education Sub Category: Special educational needs

• The Council and the CCG should detail what improvements they have introduced when jointly working with other organisations on Education, Health and Care plans. Those improvements should include how the Council plans to chase parties when they do not provide information for Education, Health and Care plans in a timely manner.