Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Southend-on-Sea City Council as a CSV file.

  • Southend-on-Sea City Council (21 001 790)

    Category: Other Categories Date: 24-May-2022

    Summary

    The Council was at fault for the way it handled Mr X’s reports about the condition of a pathway and his subsequent complaint about this. This caused Mr X injustice as the condition of the pathway meant people were unable to access the tennis courts he ran a business from. In addition, he spent time and trouble pursuing the complaint. The Council has agreed to apologise to Mr X, make a payment to him for the distress caused, consider what went wrong in this case and investigate Mr X’s more recent concerns about the pathway.

    Service improvements

    Look at what went wrong in this case when handling Mr X’s reports about the condition of the pathway and consider how the Council can put in place a joined up approach when dealing with concerns involving different teams.

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